Crowne Plaza Albany - The Desmond Hotel
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This place was busling busy with conventions and weddings all through the 5 days we spent, but it didn’t effect the individualized personal attention we received. Accommodation for hundreds of people is challenging in itself but while catering to the larger events and parties while still exhibiting excellent personalized customer service to the remaining guests was an arduous task that they accomplished here at the Crown Plaza of Albany. Mr. D’s Restaurant and bar was perfect, the food delicious even the 2 time we got breakfast to go! My son lives near by in Guilderland, whom we were visiting. When we consider our next visit we shall surely return to the Crown Plaza for a wonderful stay! I highly recommend…a little pricey but worth the pampering…thinly down side was swimming pool closure during a heat wave…but otherwise extraordinary visit…staff was very helpful and friendly! Rene Struthers the manager was personable, knowledgeable and Helpful!
Derek
juni 2024
Staff! Very helpful and super friendly! I liked the water station at the registration desk. I liked the shower height.
Judge
april 2024
The room was clean, the staff was nice and the facility was beautiful. Breakfast at the restaurant was delicious.
Collin
april 2024
My daughter and I enjoyed our one night stay here. The check-in process was quick and easy. The staff was friendly. Our room was clean and well maintained. The room had everything we needed for the night. The beds were comfortable. Breakfast at the restaurant was very good! We enjoyed hanging out by the Koi pond. We only stayed one night, but I would definitely come and stay here again.
Cindy
maj 2024
Convenient to the airport, and leaving the city early morning. It was also nice having a restaurant in house with a late arrival at night.
Teresa
september 2024
After traveling for 6 hours it was so nice to have a full service restaurant in house open ( open late into the evening) with a good selection from appetizers to entrees. We loved not haveing to leave the hotel in search of dinner. Also again having a hearty breakfast before getting on the road was a wonderful amenity. The staff at the front desk and the entire restaurant staff were friendly and helpful.
Sharon
december 2023
The staff is always wonderful when we stay here , They truly go above and beyond to make your stay comfortable. I have stayed here here at least 5 times in the past year and a half. They have always been great with customer service. Several times I have had issues and they went above and beyond to correct any issue. Evan and the staff have always done their best to make our family's staff wonderful.
Deirdre
oktober 2023
Excellent location close to shopping and restaurants, friendly staff, good environment, clean, had an amazing time at the event held in the Plaza for wine tasting which was also super convenient to be able to walk right to my room after
Dylan
februari 2025
Very clean, great food and staff.
Michael
april 2024
The staff was so wonderful and helpful. I made a mistake when I booked the room, and it did not give me the type of beds that I requested but the staff immediately got a roll away to fix situation. I have stayed here several times and the customer service is always wonderful.
Deirdre
september 2024
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