Crowne Plaza Albany - The Desmond Hotel

This place was busling busy with conventions and weddings all through the 5 days we spent, but it didn’t effect the individualized personal attention we received. Accommodation for hundreds of people is challenging in itself but while catering to the larger events and parties while still exhibiting excellent personalized customer service to the remaining guests was an arduous task that they accomplished here at the Crown Plaza of Albany. Mr. D’s Restaurant and bar was perfect, the food delicious even the 2 time we got breakfast to go! My son lives near by in Guilderland, whom we were visiting. When we consider our next visit we shall surely return to the Crown Plaza for a wonderful stay! I highly recommend…a little pricey but worth the pampering…thinly down side was swimming pool closure during a heat wave…but otherwise extraordinary visit…staff was very helpful and friendly! Rene Struthers the manager was personable, knowledgeable and Helpful!

We had dinner at the restaurant, which was lovely. I had the salmon salad based on the server's recommendation. The dressing was perfect, and he was correct. My friend enjoyed her shrimp appetizer and lobster bisque, but the bread pudding was excellent. I had to take the shuttle very early for my flight, and everything went smoothly from the wake-up call to catching the shuttle and arriving at the airport on time!

We thought Kim was just awesome as was Justin at the restaurant! Bartender at night (blonde) was super! Everyone we encountered were top notch service!!! The fiddle leaf fig trees in garden area were so gorgeous! Peaceful stay!

My daughter and I enjoyed our one night stay here. The check-in process was quick and easy. The staff was friendly. Our room was clean and well maintained. The room had everything we needed for the night. The beds were comfortable. Breakfast at the restaurant was very good! We enjoyed hanging out by the Koi pond. We only stayed one night, but I would definitely come and stay here again.

After traveling for 6 hours it was so nice to have a full service restaurant in house open ( open late into the evening) with a good selection from appetizers to entrees. We loved not haveing to leave the hotel in search of dinner. Also again having a hearty breakfast before getting on the road was a wonderful amenity. The staff at the front desk and the entire restaurant staff were friendly and helpful.